Frequently Asked Questions

We source directly from manufacturers and boutique switch makers, which means you get access to limited-run and enthusiast-grade switches that most local retailers simply don't stock. Every batch goes through quality checks before dispatch, and we pack each order in crush-proof trays or jars inside double-walled outer boxes — because we're builders too and we know how frustrating bent pins are.

We ship to 14+ countries including the US, UK, Australia, Canada, Japan, South Korea, Singapore, and more. Shipping costs are calculated at checkout based on package weight and destination. Check the cart page for the current free shipping threshold, which may vary by region.

A Group Buy (GB) is a crowd-funding pre-order method common in the mechanical keyboard community. It allows enthusiasts to pool orders to meet the manufacturer's Minimum Order Quantity (MOQ) for custom or limited-run switches. Once the GB window closes, the order counts are submitted, and manufacturing begins. Because of this, GB items have an extended production timeline before they ship.

Group Buy orders can be fully refunded or canceled at any time *before* the active GB submission window closes. However, once the GB period ends and final orders and funds are submitted to the manufacturer for production, we cannot accept any cancellations, order modifications, or refunds.

We share regular updates regarding manufacturing progress, freight timelines, and arrival dates on our dedicated Updates page and Discord server. As soon as the switches arrive at our fulfillment facility and your order label is created, you will automatically receive an email confirmation with your tracking details.

Yes. We regularly participate in Group Buys and limited drops for enthusiast switches. GB items ship on their scheduled fulfillment date. If you order a GB item alongside in-stock items, the entire order is held until the GB fulfills — place a separate order if you need in-stock items sooner.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are encrypted and processed securely via Shopify Payments.

No. We do not store your card details on our servers. Payment processing is handled entirely by Shopify's PCI-DSS compliant infrastructure. If you use Shop Pay, your details are stored securely by Shopify — not by us — and are only used to speed up future checkouts with your consent.

Contact us immediately — we process orders within 24 hours. If your order hasn't been dispatched yet, we can usually accommodate changes or cancellations. Once shipped, we cannot recall the package, but you can initiate a return after delivery.

Enter your code in the "Discount" field at checkout before completing payment. Only one code can be applied per order. Codes cannot be applied retroactively after an order is placed. If your code isn't working, check the expiry date or minimum order value requirement.

Check your spam or junk folder first. If it's not there, the email address on your order may have a typo. Contact us with your name and approximate order date and we'll locate your order.

We can combine orders if both are placed on the same day and neither has been dispatched yet. Contact us as soon as possible after placing the second order. We'll refund any duplicate shipping charges if we're able to merge them.

Shipping fees are dynamically calculated at checkout based on the total weight of your items and your delivery location. We do offer free shipping thresholds for select countries. You can view the current free shipping requirements and track your threshold eligibility progress bar at the top of your shopping cart.

Standard orders are processed within 24 business hours. During weekends, public holidays, or high-demand drops, processing may take an additional 1–2 days. Group Buy items ship on their scheduled fulfillment date.

Estimated transit times after dispatch:

• United States: 8–10 days
• Australia: 6–9 days
• United Kingdom: 8–10 days
• Canada: 8–10 days
• Japan / South Korea: 5–8 days
• Singapore / Philippines: 4–7 days
• Taiwan / Hong Kong (China): 2–5 days

Times are estimates and may vary due to customs processing or peak season volumes.

Once your order ships, you'll receive a confirmation email with a tracking number and a direct link to the carrier's tracking page. You can also log into your account to view order status at any time.

Product prices do not include destination taxes, VAT, or import duties. Based on our experience, shipments to the US, Singapore, and South Korea are typically not subject to additional taxes — but the final decision rests with local customs authorities. You are responsible for any applicable fees upon delivery.

Carriers sometimes mark packages as delivered slightly early. First, check with neighbors or your building's mailroom. If you still cannot locate the package within 48 hours of the "Delivered" timestamp, contact us and we will open an investigation with the courier on your behalf.

Take photos of the outer packaging and the damaged contents immediately before unpacking further. Contact us within 7 days of delivery with the photos. We will file a damage claim with the carrier and arrange a replacement or refund for the affected items.

Yes — to save you double shipping fees, we hold the entire order until the GB item is fulfilled. If you need your in-stock switches immediately, place two separate orders.

South Korea: Provide your Personal Customs Clearance Code (P + 12 digits), Korean full name, Korean address, and phone number (010 + 8 digits) in your order. All details must belong to the same recipient.

Taiwan (China): Provide the recipient's Chinese name, Chinese address, and National ID number in the order notes. Recipients must download the "Ezway" app and complete real-name registration before the package arrives to avoid customs detainment.

We offer a 30-day return window from the date of delivery for items in their original, unused condition. Opened switch bags or lubed switches are not eligible for return unless there is a manufacturing defect. See our full Refund Policy or contact us to initiate a return.

No. To be eligible for a return under our standard policy, all switches must be in their original, completely unused, and unmodified condition. Once switches have been opened, custom-lubed, filmed, or soldered, they are no longer eligible for a return or refund unless a pre-existing manufacturing defect is present.

Don't panic — switch pins are soft copper alloy and can be gently straightened with tweezers before inserting into a hot-swap PCB. If a pin is completely snapped off, contact us with a photo within 7 days of delivery and we will replace or refund the affected switches.

We use precision commercial scales and typically add 1–2 extra switches as a buffer. If you are shorted, contact us within 7 days of delivery with your order number. We will issue a partial refund for the missing switches or include them in your next order at no charge.

Once we receive and inspect your return, refunds are processed within 3–5 business days. The time for funds to appear in your account depends on your bank or payment provider — typically an additional 5–10 business days.

Yes. All switches we carry use the standard MX-style footprint and are available in 5-pin (PCB-mount) or 3-pin (plate-mount) variants. Both are compatible with any hot-swap PCB that supports MX-style switches. Check the individual product page for the pin count of each specific switch.

Absolutely. All the switches we stock are fully compatible with traditional solderable PCBs. If your PCB layout only has cutouts for 3-pin switches, you can easily modify our 5-pin switches by snipping off the two outer plastic stabilizer pins with flush cutters or nail clippers before soldering.

Linear: Smooth, consistent keystroke with no bump or click — ideal for gaming and fast typists who prefer uninterrupted travel.
Tactile: A noticeable bump at the actuation point gives physical feedback without a loud click — popular for typing and all-day use.
Clicky: Both a tactile bump and an audible click — satisfying for typists but noticeably louder in shared spaces.

Our switches feature a range of actuation forces (typically 35g to 60g) and bottom-out forces (typically 45g to 70g+). Generally, lighter linear switches are highly recommended for fast-paced gaming due to their rapid, smooth response. Meanwhile, medium-to-heavy tactile switches are preferred for typing, as their physical bump prevents accidental keystrokes and provides a more satisfying tactile rhythm. Check individual product pages for complete force-curve details.

Yes, we offer custom-curated switch testers that feature a selection of our most popular tactile and linear switches. It is the perfect way to test spring weights, materials, and sound profiles under your own hands before purchasing a full set (typically 70, 90, or 110 switches) for your keyboard. Check our "Accessories & Tools" section to see what's currently in stock.

It depends on the specific product — check the product page for lubing details. Where we offer factory-lubed or hand-lubed options, we use high-grade, temperature-stable lubricants such as Krytox 205g0 (for linears) and TriboSys 3203 (for tactiles). These lubricants will not pool or leak even during warm-weather shipping.

Only if your PCB is 3-pin (plate-mount). If your PCB is 5-pin (PCB-mount), you can install 5-pin switches directly without clipping. If you're unsure, check your PCB's product page or documentation — it will specify whether it's 3-pin or 5-pin compatible.

Switches are covered against manufacturing defects for 1 year from the date of delivery. If you experience a defect within this period, contact us with photos or a short video and we will arrange a replacement or refund. Physical damage from improper installation, soldering, or modification is not covered.

Yes. Your personal data is stored securely and never sold to third parties. We comply with applicable data protection regulations. See our full Privacy Policy for details on what we collect and how it's used.

No. You can check out as a guest. However, creating an account lets you track orders, view order history, and speed up future checkouts with saved addresses.