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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All DIYKEY products are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. Note: The warranty is provided in addition to the rights and remedies granted to you by the seller or under applicable legislation. Therefore, any remedy (e.g., rectification, claim for damages, right to terminate the contract) granted by KEEBBUILDER or by applicable law remains unaffected, such as the right to claim lack of conformity within 12 months from the date of purchase. The warranty covers all defects, compared to the product's specifications, that may arise within the specified warranty period, with exceptions as outlined below. Unless otherwise stated in documents provided at the time of purchase, the warranty period is twelve (12) months. The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered. The following are NOT covered by the warranty: Defects caused by wrongful use, incorrect installation, incorrect repairs/modifications, maladjustment, or neglect, including but not limited to “burn-in”, overdriving of speakers, and similar wrongful use. Defects caused by lightning, fire, water, or other events of force majeure. Defects in consumables or use beyond the expected lifetime of the consumable in question. To claim under the warranty, you MUST include the original invoice (or any proof of purchase) of KEEBBUILDER, where you wish to make your warranty claim, and an image or video showing the product problem that complies with our warranty policy. If the client finds that the product or color is not what was ordered, please provide a photo including the product and tracking number written/printed on paper. Then, email keebbuilder@outlook.com to reach our customer service department within 7 days after the order is delivered.