Customer Support
How can we help you?
Whether you have a question about an order, need build advice, or just want to say hi, our team of enthusiasts is ready to assist you.
Send a Message
Frequently Asked Questions
How do I track my order?
Once your order ships, you will receive a tracking link via email. You can also track your shipment in real-time by entering your tracking identifier on our Logistics Tracking Link, or view full history directly on your DIYKEY dashboard.
What is your warranty policy?
All DIYKEY products come with a 12-month manufacturer’s warranty against defects. If you experience any issues, please reach out to us with your order number and photos of the issue. Visit our Warranty Policy page for full details.
Can I change or cancel my order?
We process orders incredibly quickly to ensure fast dispatch. Please contact us via email or phone within 2 hours of placing your order if you need to make any changes or cancellations.
Do you ship internationally?
Yes, we proudly ship worldwide. Shipping costs and delivery times vary by destination. Check our Shipping Policy for estimated delivery times and customs information.