Frequently Asked Questions

DIYKEY is a brand dedicated to providing high-quality mechanical keyboard parts, DIY kits, and accessories. We focus on innovation and craftsmanship to help enthusiasts build their perfect keyboard.

Our headquarters is located at No.1 Lindong 2 Road, Lincun, Dongguan, Guangdong, China. We operate globally with fulfillment centers to serve customers worldwide.

Yes! We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout. For more details, please see our Shipping Policy.

You can reach us via email at support@diykey.net or call +86-769-87915858 (Mon–Fri, 9am–6pm GMT+8). We typically respond within 24 hours.

We accept Visa, MasterCard, American Express, PayPal, and other major credit/debit cards. Payment is processed securely through our encrypted checkout.

Absolutely. We use industry-standard SSL encryption and never store your full payment details. All transactions are processed by trusted payment gateways.

Taxes and duties vary by destination. For orders outside China, you may be subject to import duties or VAT upon delivery. These charges are the responsibility of the customer. For more details, refer to our Shipping Policy.

Only one discount code or promo code can be applied per order. If you have a gift card, it can be combined with a promo code in most cases.

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your order. You will receive an order confirmation email shortly after.

We process orders quickly, so please contact us within 2 hours of placing your order to request changes or cancellation. After that, orders may already be shipped and cannot be modified.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can also log into your account to view order status.

We’re sorry to hear that! Please contact us within 7 days of delivery with your order number, photos of the damaged/incorrect item, and a brief description. We’ll arrange a replacement or refund as soon as possible.

First, check with neighbors or building management. Sometimes carriers mark packages as delivered before actual drop‑off. If you still can’t locate it, contact us within 5 days and we’ll help you file a claim with the carrier.

We offer a 14-day return window from the date of delivery. Items must be unused, in original packaging, and with all accessories. Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error.

To initiate a return, please contact our support team at support@diykey.net with your order number and reason for return. We’ll provide you with a return address and instructions.

All DIYKEY products come with a 12-month manufacturer’s warranty covering defects in materials and workmanship. For full details, please refer to our Warranty Policy.

Please email us at support@diykey.net with your order number, a video or photo showing the defect, and a brief description. Our team will review your claim and arrange a replacement or repair.

Refunds are available for eligible returns within 14 days of delivery. For warranty claims, we typically offer a replacement, but in some cases we may issue a refund if a replacement is not available. Contact us for assistance.